Nicolle Sweaney

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If you’re a self-managing NDIS participant or Aged Care Package recipient in the Redlands looking for personalised, compassionate support, I’d love to chat about how I can assist.

• Contact Nicolle

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Independent Support Worker – Nicolle Sweaney

The Service Agreement is made between the participant (or their representative) and Nicolle Sweaney, acting as an independent support worker.
Supports are delivered in line with:

• The client’s individual needs, preferences, and goals

• Principles of person-centred, dignity-focused care

• Best-practice standards for aged and community care

Who This Agreement Applies To

This Agreement applies to clients who are:

• Self-funded / privately funded, and/or

• Receiving support through a Home Care Package (HCP), where applicable and agreed

Supports are flexible and tailored to each client’s circumstances.

Scope of Supports

Supports are personalised and may include:

• Assistance with daily living activities

• Social support and community access

• Companionship and wellbeing support

• Dementia and cognitive support

• Respite support for carers and families

• Light household assistance (where agreed)

• Non face-to-face support related to planning, coordination, and documentation

Supports are delivered in a way that promotes independence, comfort, safety, dignity, and quality of life.

Support Delivery

Supports are provided on agreed days, times, and locations as outlined in the Service Agreement. These arrangements reflect current needs and may be adjusted by mutual agreement.Nicolle will:

• Make every effort to arrive on time

• Communicate changes as early as possible

• Work collaboratively with the client, family, and support network

Pricing and Rates

All services are charged at agreed private rates, as outlined in the Service Agreement or rate card, (available on request). Rates are informed by the Social, Community, Home Care and Disability Services (SCHADS) Award, which sets minimum pay rates and conditions for care and support workers across Australia.
In simple terms, the SCHADS Award helps ensure that support workers are paid fairly for their time, skills, and experience. It also recognises that work performed outside standard weekday hours attracts higher pay due to the nature of the work.
Rates may vary depending on:

• The type of support being delivered

• The time and day the support is provided

Higher rates may apply for:

• Evenings

• Weekends

• Public Holidays

A current rate card, including any applicable loadings, is available upon request.Rates may be reviewed periodically and updated with reasonable notice.

Home Care Package (HCP) Clients

For clients receiving support through a Home Care Package, all services and charges will be applied in line with the client’s package budget and the agreement in place with their package provider.Invoices and service details may be shared with the package provider or care coordinator as required, with the client’s consent. Any changes to rates or services will be discussed in advance to ensure transparency and ongoing suitability.

Non Face-to-Face Support

Non Face-to-Face Support refers to work undertaken on behalf of the client where Nicolle is not physically present, but the activity directly supports the delivery of care.This may include:

• Care planning and preparation

• Communication with family members or care coordinators

• Documentation, progress notes, and reporting

• Scheduling and coordination of supports

Non Face-to-Face Support is only provided where appropriate and will be discussed and agreed in advance.

Provider Travel

Provider Travel (Labour)
Time spent travelling to deliver agreed supports may be charged where reasonable and necessary. This will be discussed in advance and itemised separately.

Provider Travel (Non-Labour)
Out-of-pocket travel expenses such as fuel, tolls, or parking may be charged where applicable and agreed in advance.

Household Tasks (If Applicable)

Household Tasks involve assistance with routine domestic activities to support a safe, clean, and comfortable living environment.
This may include light cleaning, laundry, dishwashing, basic kitchen upkeep, and simple meal preparation.Household Tasks do not include heavy cleaning, yard work, home maintenance, or tasks requiring heavy lifting or physical exertion beyond safe manual handling limits. All supports are delivered within Nicolle’s scope of practice and physical capacity.Household Tasks are planned and agreed in advance, with consideration given to the client’s preferences, goals, and desired level of independence.

Invoicing and Payment

Invoices are issued in accordance with the agreed funding arrangement.

• Self-funded clients: Invoiced weekly, payable within the agreed timeframe

• HCP clients: Invoicing arrangements will be confirmed with the client or package provider

Invoices will clearly outline:

• Dates and times of services

• Types of supports delivered

• Any applicable travel charges

Cancellations

Cancellation terms, including required notice periods and any applicable fees, will be clearly outlined in the Service Agreement. Emergency situations will be considered on a case-by-case basis.

Client Responsibilities

Clients agree to:

• Provide accurate and relevant information about support needs

• Treat Nicolle with respect and communicate changes promptly

• Ensure invoices are paid within the agreed timeframe

Provider Responsibilities

Nicolle agrees to:

• Deliver supports safely, respectfully, and professionally

• Maintain privacy and confidentiality

• Communicate openly and promptly regarding changes or concerns

• Provide care consistent with person-centred and dignity-based practice

Privacy, Consent, and Information Sharing

Client information is kept confidential and shared only with consent, except where required by law or for safety reasons. Consent arrangements are confirmed in the Service Agreement.

Feedback, Complaints, and Incidents

Clients and families are encouraged to raise concerns directly with Nicolle. Feedback may be provided verbally or in writing.If concerns cannot be resolved, clients may choose to end the Service Agreement in line with the agreed notice period.

Changes to the Service Agreement

The Service Agreement may be reviewed and updated at any time by mutual agreement. Either party may end the Agreement with the notice period outlined in the Service Agreement.

Get In Touch

If you’re a self-managing NDIS participant or Aged Care Package recipient in the Redlands looking for personalised, compassionate support, I’d love to chat about how I can assist.

• Contact Nicolle

Copyright R&S Business Group Pty Ltd 2025

Independent Support Worker – Nicolle Sweaney

The Service Agreement is made between the participant (or their representative) and Nicolle Sweaney, acting as an independent support worker.Supports are delivered in accordance with:

• The participant’s NDIS Plan

• The participant’s goals and preferences

• NDIS Practice Standards and Pricing Arrangements

Types of NDIS Funding Accepted

Nicolle provides supports for participants who are:

• Self-managed

• Plan-managed

(Agency-managed participants are not currently supported unless otherwise agreed.)

Scope of Supports

Supports are tailored to the participant’s individual needs and may include:

• Assistance with daily personal activities

• Community access, social participation and transport

• Dementia and cognitive support

• Respite support for carers and family

• Light household tasks (where agreed)

• Non Face-to-Face supports related to planning, documentation and preparation

All supports are delivered in a way that promotes independence, dignity, choice and control.

Support Delivery

Supports are delivered on agreed days, times and locations as outlined in the Service Agreement. These arrangements are based on current needs and may be adjusted by mutual agreement.Nicolle will:

• Make every effort to be punctual

• Communicate changes as early as possible

• Work collaboratively with the participant and their support network

Pricing and Rates

All supports are charged in accordance with the NDIS Pricing Arrangements and Price Limits (current year).

• A current rate card is available upon request

• Rates vary depending on the type of support and time of delivery

• All charges are GST-free where applicable under NDIS rules

Rates may be updated annually in line with NDIS pricing changes.

Non Face-to-Face Support

Non Face-to-Face Support refers to work undertaken on behalf of the participant where Nicolle is not physically present, but the activity is directly related to the participant’s supports and outcomes.This may include:

• Care planning and activity preparation

• Communication with family members, carers or support coordinators

• Liaison with service providers or allied health professionals

• Progress notes, documentation and reporting

• Scheduling, coordination and follow-up

Non Face-to-Face Support is:

• Only provided where reasonable and necessary

• Charged at the same hourly rate as the relevant support

• Discussed and agreed in advance

• Clearly itemised on invoices

Provider Travel

Provider Travel (Labour)
Time spent travelling to deliver agreed supports may be charged at the applicable hourly rate where reasonable and necessary. This will be discussed in advance and itemised separately from support hours.

Provider Travel (Non-Labour)
Out-of-pocket travel expenses such as fuel, tolls or parking may be charged where applicable and agreed in advance where possible (flexibility is necessary based on participants needs). These costs are itemised separately from labour.

Household Tasks (If Applicable)

Household Tasks involve assistance with routine domestic activities to support a safe and comfortable home environment.These may include light cleaning, laundry, dishwashing, basic kitchen upkeep, and simple meal preparation.Household Tasks do not include heavy cleaning, yard work, home maintenance, or tasks requiring heavy lifting. All tasks are delivered within safe manual handling limits and Nicolle’s scope of practice.Household Tasks are planned and agreed in advance.

Invoicing and Payment

Invoices are issued in accordance with the participant’s funding arrangement.

• Self-managed: Invoiced weekly, payable within 7 days

• Plan-managed: Invoices sent directly to the nominated Plan Manager

Invoices will clearly itemise:

• Dates and times of supports

• Types of supports delivered

• Any applicable travel charges

Cancellations and Short Notice Changes

Cancellations and short-notice changes are managed in line with the NDIS Pricing Arrangements, including applicable short-notice cancellation rules.The Service Agreement will clearly explain:

• The notice period required to cancel or change a service

• When a short-notice cancellation fee may apply

• Circumstances where fees may be waived, such as emergencies

These will be clearly outlined in the Service Agreement.

Participant Responsibilities

Participants agree to:

• Provide accurate and relevant information about support needs

• Treat Nicolle with respect and communicate changes promptly

• Use supports in line with their NDIS Plan

• Pay invoices (or ensure plan manager payment) within agreed timeframes

Provider Responsibilities

Nicolle agrees to:

• Deliver supports safely, respectfully and professionally

• Maintain privacy and confidentiality

• Communicate openly about changes or concerns

• Provide supports consistent with person-centred and strength-based practice

• Comply with relevant NDIS standards and obligations

Consent, Privacy and Information Sharing

Participant information is kept confidential and only shared with consent, except where required by law or for safety reasons. Consent arrangements will be outlined in the Service Agreement.

Incidents, Feedback and Complaints

Participants are encouraged to raise concerns directly with Nicolle. Feedback may be provided verbally or in writing.Where required, incidents will be managed in line with NDIS incident management requirements. Participants may choose to end the Service Agreement if concerns cannot be resolved.

Changes to the Service Agreement

The Service Agreement may be reviewed and updated at any time by mutual consent. Either party may end the Agreement by providing the required notice period outlined in the Agreement.

Get In Touch

If you’re a self-managing NDIS participant or Aged Care Package recipient in the Redlands looking for personalised, compassionate support, I’d love to chat about how I can assist.

• Contact Nicolle

Copyright R&S Business Group Pty Ltd 2025

Independent Support Worker – Nicolle Sweaney

The Service Agreement is made between the participant (or their representative) and Nicolle Sweaney, acting as an independent support worker.The Agreement outlines the supports to be provided and the responsibilities of both parties. It is informed by NDIS guidelines and best-practice principles. While the supports described are fully self-funded, the Agreement may be reviewed and adjusted should the participant become eligible for funding or a financial package at a future date.

Scope of Supports

Nicolle agrees to provide supports in line with the participant’s Care Plan and individual goals. Supports may include but are not limited to:

• Assistance with daily personal activities

• Community access, social participation and transport

• Dementia and cognitive support

• Respite support for carers and family

• Light household tasks (where agreed)

• Non Face-to-Face supports related to planning, documentation and preparation

Supports are delivered on agreed days, times and locations, as outlined in the initial agreement. These arrangements are intended as a starting point based on current needs and may be adjusted by mutual agreement. Nicolle will make every effort to be punctual and to communicate any changes as early as possible.

Rates and Pricing

Supports are charged in line with NDIS Price Limits (2025–26). A current rate card is available upon request.Rates vary depending on the time and category of support including:Assistance with Daily Life / Community Access

• Weekday Daytime (6am–8pm)

• Weekday Evening (8pm–12am)

• Weekday Night (12am–6am)

• Saturday

• Sunday

• Public Holidays

Non Face-to-Face Support

Non Face-to-Face Support is charged at the same hourly rate as the relevant support being delivered.This refers to work undertaken by Nicolle on behalf of the participant when she is not physically present, but where the activity is directly related to the participant’s support and outcomes.This may include:

• Care planning and activity preparation

• Communication with family members, carers or support coordinators

• Liaison with service providers, therapists or allied health professionals

• Progress notes, documentation and reporting

• Scheduling, coordination and follow-up

• Research or preparation to tailor supports to individual needs

Non Face-to-Face Support is only provided where it is reasonable, necessary and directly connected to the participant’s goals and support plan. Where applicable, these supports will be discussed in advance and clearly itemised on invoices.

Provider Travel

Provider Travel (Labour)
Is the time spent by Nicolle travelling for the purpose of delivering agreed supports. This time may be charged where reasonable and necessary and will be discussed in advance and itemised separately from support hours.

Provider Travel (Non-Labour)
Covers reasonable travel-related expenses incurred while delivering supports, such as fuel, tolls or parking. These costs may be charged where applicable, will be agreed in advance if possible (flexibility is necessary at times based on participants needs) and will be itemised separately from labour and support hours.

Household Tasks (If Applicable)

Household Tasks involve assistance with routine domestic activities to support a safe, clean and comfortable home environment. Supports are provided in a way that promotes independence, dignity, wellbeing and are tailored to individual needs and preferences.This may include light cleaning and tidying of living areas, laundry and linen changes, dishwashing, basic kitchen upkeep and assistance with simple meal preparation.Household Tasks do not include heavy cleaning, yard work, home maintenance, or tasks requiring heavy lifting or physical exertion beyond safe manual handling limits. Supports will be delivered within Nicolle’s scope of practice and physical capacity to ensure safety for both the participant and the support worker.Household Tasks will be planned and agreed in advance with consideration given to the participant’s goals, preferences and desired level of independence.

Invoicing and Payment

Self-managed participants are invoiced on a weekly basis with payment due within seven (7) days of the invoice date. Invoices will clearly itemise support dates, times, types of supports provided and any applicable kilometre charges.

Invoices will clearly itemise:

• Dates and times of supports

• Types of supports delivered

• Any applicable travel charges

Cancellations and Short Notice Changes

Cancellations and short-notice changes are managed in line with the NDIS Pricing Arrangements, including applicable short-notice cancellation rules.The Service Agreement will clearly explain:

• The notice period required to cancel or change a service

• When a short-notice cancellation fee may apply

• Circumstances where fees may be waived, such as emergencies

These will be clearly outlined in the Service Agreement.

Participant Responsibilities

Participants agree to:

• Provide accurate and relevant information about support needs

• Treat Nicolle with respect and communicate changes promptly

• Pay invoices within agreed timeframe

Provider Responsibilities

Nicolle agrees to:

• Deliver supports safely, respectfully and professionally

• Protect the participant’s privacy and maintain confidentiality

• Communicate openly about changes or concerns

• Provide supports consistent with person-centred and strength-based practice

• Comply with relevant NDIS standards and obligations

Consent, Privacy, and Information Sharing

Participant information is kept confidential and only shared with consent, except where required by law or for safety reasons. Consent arrangements will be outlined in the Service Agreement.

Feedback, Complaints and Incidents

Participants are encouraged to raise any concerns directly with Nicolle or provide feedback in writing. If an issue cannot be resolved, the participant may choose to end the Agreement with seven (7) days’ notice.

Changes to the Service Agreement

This Agreement may be updated at any time by mutual consent. Either party may end the Agreement with seven (7) days’ notice.

Get In Touch

If you’re a self-managing NDIS participant or Aged Care Package recipient in the Redlands looking for personalised, compassionate support, I’d love to chat about how I can assist.

• Contact Nicolle

Copyright R&S Business Group Pty Ltd 2025

If you’d like to learn more about how I can support you or a loved one, I warmly invite you to get in touch using the contact form below. Whether you have questions, want to discuss your needs, or are simply exploring your options, I’m happy to help. Or, if you prefer, feel free to call me directly on 0408 980 427I’ll get back to you as soon as possible and look forward to connecting with you.

Copyright R&S Business Group Pty Ltd 2026